Changing a visit
Visitors who need to adjust a scheduled visit are encouraged to contact the organisation using the details on the main page. Changes are handled according to the conditions communicated at the time of booking.
Cancellations and returns
Neutral information about changes and refunds
This page outlines in general terms how bookings or purchases connected to the space may be changed or cancelled. The information is intended as a transparent overview and may be supplemented by specific agreements.
Cancellation rules
Cancellation options, including possible deadlines and charges, are set out in the information provided when a visit format is reserved. This page summarises the approach without listing all individual terms.
Refund handling
Where refunds are applicable, they are processed using the same payment channel that was originally used, unless another neutral and secure method is agreed.
Non‑attendance
If a visitor does not attend a booked visit without prior notice, the ability to reschedule or receive a refund may be limited. Details are defined in the specific booking conditions.
Questions and contact
For clarification of any point on this page, or for information about a specific booking, visitors can reach out using the address, phone number, or email shown on the main page.